FAQ

We are based in Jaipur Rajasthan, India.

Yes. We offer customisation on your request, so you will need to send us your specifications when placing your order.

You can shop for our products on our online store. Currently, we do not have an offline store.

Yes. Our products are delivered internationally. We provide international shipping to over 220 countries. Before placing your order.

Our products are delicate yet very durable. That said, you do need to care for them if you want them looking brand new. Every product has labels inside them enlisting wash care guidelines for your convenience.

Every product's image was taken in a variety of lighting conditions. We make an effort to capture images in an environment that most closely resembles the actual product. But occasionally, the camera lens cannot replicate the eye's perspective, making minute color variations inevitable.

Once you place an order with us, we will send you an email confirmation containing all the information regarding your purchase. You can also check your order details on our website in the 'My Orders' section.

Yes, you can change the address after placing the order, but only before it is shipped. Once we ship your order, you won't be able to make any changes. You can change the address by emailing us.

Sometimes, in an effort to shorten your wait, we send out whatever is available. We might dispatch the order in groups because each product has a distinct shipment schedule. You can contact us by phone or email to find out the status of your order.

On every product page, there is a standard sizing chart available. For the best fit, you must refer to it before placing your purchase order. Every measurement is inches so measure you self accordingly.

Once your order is shipped, we will provide you with a tracking ID. You can use that to track your order until it reaches you.

After your order has been successfully placed, you'll receive an email confirming it. We will then begin processing it and keep you updated on every stage of its delivery. After being safely packaged, your item is given to our reliable delivery partners. It is then shipped to the address you provide. You will receive a tracking ID, which you may use to follow your order until it is delivered.

For the majority of locations, we typically provide 7 to 15 days' delivery. The area to which you would like the order delivered will determine the approximate delivery time. It is covered in a maximum of twenty-one days. Under our brand, Suti Rang, we also create personalized apparel for our clients; such orders might take longer to arrive.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

We offer our customers multiple payment options, such as Cash on Delivery (for domestic orders), Credit Card, Debit Card, Net Banking, UPI, Freecharge, and a recognized e-wallet. For international orders, we offer only pre-paid payment options. We accept all major cards, including Mastercard, American Express, and Visa, and we also accept payments via recognized payment gateways such as PayPal and PayU.

No, there are no hidden charges when you purchase from Suti Rang. The taxes for domestic orders are included in the displayed price on the website. International orders will incur additional shipping costs per kilogram, which are determined at checkout based on the total weight of the order package.

Yes. Proper safeguards are in place to protect the Personal Information you share with us when using the Site. It is stored on secure servers that are password-protected and accessible only to designated employees. Every time your personal information is sent to us, it is immediately encrypted. We use transport layer security technologies to encrypt your sensitive credit/debit card data.

The maximum COD amount is 10000 INR. We offer a cash-on-delivery service only for domestic (Indian) orders. You can check if your location qualifies for COD using pin codes in the 'Check Delivery' options.

We do not currently offer open-box delivery. However, you can open and check your delivery box and contact us in case of any inconvenience.

Yes, we do. You can contact us with your express shipping requirements, and our customer support will guide you through the process. Remember that shipping charges are different for express delivery.

No, we do not issue refunds of shipping charges in case of a return.

Make a 'Return Request' under the website's "My Orders" section. Choose the product you want to return and fill out the necessary details. After you press the "Return" button, you will receive a return authorization number and other information regarding the product pickup. You can also contact customer support for assistance in this matter.

Payment refunds are only available for things that are damaged or that are delivered in the wrong size (different from what was bought). If not, you can choose an eVoucher(Store credit) with a one-year validity period or a replacement.

Yes. You can file an exchange request within 2 days of the delivery date. If you receive damaged or incorrectly sized merchandise, incomplete sets, inappropriate styles, or erroneous products, there is no charge for returns or exchanges.

Within 48 hours of delivery, products are eligible for exchange; after that window, we won't entertain any requests. You can place an exchange request if you receive an incorrect size, damaged product, defective product, or wrong product. You can do so from our website's "My Orders" section or call customer support. Remember, we only entertain one exchange request per order.

Our 2-day return policy at Suti Rang allows you to return anything you bought hassle-free. This policy applies to all domestic and international orders. The product must be unused, undamaged, and in its original condition, with all original tags and labels intact to pass the quality check.

Check if your order has been shipped. You can cancel an order at any time before shipping, but it cannot be canceled once it is scheduled for delivery.

You can easily cancel the order as long as the order status permits it. If it is accessible, this choice will appear in the order details on your account. The email that confirms your purchase will also contain a link that you can use to manage your purchase. You can also get in touch with our customer support team, and they will guide you through the cancellation process and provide you with all the assistance you require.

Yes. We offer partial cancellations, so you do not need to cancel the entire order if you do not wish to. Select the product you no longer want to purchase, and we will handle the rest.

If, for any reason, you no longer want to receive the product, you can cancel the order for an eVoucher(Store Credit). You can use this eVoucher(Store Credit) for your future purchases. Cancellation is only allowed before the product is shipped.